1. Customer Delight:
The customer delight is an important factor to succeed in the business. This can be achieved with the help of technology. In the present highly competitive world, it is very important to meet the daily needs of the customers. Responding to the inquiries of the customers within a reasonable time frame is one of the key points in terms of expanding the business. The devices such as cell phones, smart phones are acting as the lifelines to the business. With the help of these devices, it is very easy to get in touch with clients. In the same way, smart phones are providing access to the email and internet with which business operations can be run smoothly. Moreover, these devices also help in improving internal communications within the company.
2. Tele and Web Conferencing:
Teleconferencing refers to the communication through a medium of telecommunications. This term refers to the linking of the people who are in separate locations with the help of electronic devices. Conference calls are the simplest methods of conferencing. Web conference helps the computer users to interact with each other. They can work jointly on documents and can take strategic decisions.
The latest technology allows the businesses to make money from their operations without wasting much time. Thus, it improves the productivity of the business. Employees must be provided the updated software and right hardware which enables them to meet the challenges. By using this technology in the work, employees can meet the deadlines. And the necessary of using technology differs from employee to employee and from task to task. Sometimes, a simple phone call might be productive than electronic mail. It is the responsibility of the management to make sure that employees can use technologies very effectively.
In the present context, most of the small scale businesses are offering flex time and telecommuting as benefits. Telecommuting does not require the employee to travel to the office. A telecommuting employee can work from home. Telecommuting makes both the employees and employers happy. As a result, business gains more profits. Besides this, an employee can be in touch with another employee with the help of technology.
Most of the companies are highly prone to security threats. It can be well handled by upgraded technology. It protects the company’s confidential data, financial decisions, and property information etc. In such a way, it protects the company from loss. A computer with a strong password ensures the confidentiality and security of the company’s data.
Earlier, the entrepreneurs of a small scale business have to struggle a lot in the process of expanding their business. They used to market their business and their upcoming projects through prints ads. The latest technology has given liberty to various small scale businesses in this regard. An entrepreneur can reach a maximum number of customers with the help of email marketing, social media marketing, and mobile marketing. These are very effective when compared to print marketing.
7. Instant feedback:
Technology helps in getting instant feedback from the customers. Customer friendly approach can be maintained with the instant feedbacks. Customers make use of technology to interact with the businesses. Email and online chat helps in answering the questions of the customers easily and rapidly. Thus, technology helps the businesses to get contacted with the customers.
8. Research Capacity:
A business which incorporates upgraded technology in their operations is more likely to grab numerous opportunities. By researching on updated technology and incorporating such technological aspects in the current scenario, business is most likely to grow at a faster pace. Thus, technology helps the business to stand ahead of the competition. A business can grow must faster with the help of technology by grabbing new opportunities and reach higher levels. The internet lets the businesses to travel virtually into markets with no or reasonable cost.