This has more or less shaped up the general feeling revolving around AI in the society. However, in the technology industry experts have largely contrasting views about AI. While one lot feels that AI & Machine Learning is the way of the future and will aid humans to perform their tasks better, the other lot is of the opinion that AI has more cons than pros and will eventually lead to the downfall of humans (as popularly portrayed in Hollywood movies).
Amazon’s Alexa, Apple’s Siri, Tesla’s Autopilot are some popular Virtual Assistants. However, today, IT industries are experimenting with a plethora of AI-enabled services and solutions and tagging them ‘Smart’ like Smart TVs, Smart Toys, Smart Speakers, Smart Autonomous Cars and others.
How can commoners access AI today? Log on to the websites of various e-commerce agencies or banks and a window pops up asking you ‘How May I Help You?’ Many of these chatbots today are AI-enabled as they continuously better themselves with more and more conversations.
They can handle several queries in one go and can also cause switch from a computer to human in a fraction of a second. Several IT giants have come up with their own chatbots like IBM Watson, Microsoft Luis, Cognicor, IPSoft Amelia and ESDS’ Enlight-Bot.
While most of them claim to be AI-enabled only a few have managed to achieve conversational intelligence with its proprietary algorithm extending to Language Generation. Most of these bots are Dumb Chatbots answering to only a handful of queries with preset questions and answers programmed in them. To be an intelligent AI-enabled ChatBot, also called Virtual Assistants, they need to go from processing natural language to understand and lastly is generating it themselves.
For example, ESDS’ Enlight-Bot besides being AI-enabled extends its proprietary algorithm to Level 7 and also facilitates seamless API integration with enterprise subsystems as well as third parties allowing for real-time customer engagement.
Remember Green Goblin’s Goblin Glider in spiderman movie? The glider was not only a measure of a commute for Green Goblin, but also an intelligent super platform that gauged danger and moved from one place to another to protect its user. Interaction with such smart tools can give the power in human hands.