Online Reputation Management

687 Views Updated: 02 Jul 2018
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Online Reputation Management

An organization is considered to be the best only when the brand image of the organization is positive. Brand image constitutes of both online and offline reputation of the company and hence, it is important to focus on marketing the brand online as well.

There are people who always prefer creating different strategies to develop their brand image online. Yet, it is always better to contact an ORM Company for this purpose. An Online Reputation Management Company focuses on building the brand reputation of a company online.

There are many ORM services that build up brand image online. Search Engine Optimization is the most vital tool for building up the brand image of a company online. Suppose you own a restaurant that serves only Chinese cuisine to its customers. You approach an ORM Company and request them to create awareness about your restaurant online. The company will choose two keywords that will be connected to your restaurant like Chinese Restaurant and the name of your restaurant. This way whenever any person will search for the popular Chinese restaurants in your locality the name of your restaurant will also be included in it.

The competition in every field is very tough and therefore it is important to study the strategies applied by the competitors of the brand. Competitor analysis is a way in which the ORM company closely examines the tactics used by the competitors of the organization and the hence figure out the position of the brand as compared to its competitors. ORM companies build up the website of a company that is visually appealing and impactful to attract more customers towards the company and create brand awareness. There are numerous brands that many clients are not aware of and so an ORM company ensures that the brand is highlighted on all the top websites to gain more clients.

Another way used by an ORM Company to enhance brand image is Social Media Marketing. It is the process of creating brand awareness on popular social media like Facebook, Twitter, Instagram, LinkedIn, etc. For example, KFC restaurant often displays its ads online and provide discount coupons to its customers. This way it creates brand awareness.

Feedbacks play a crucial role in depicting the performance of a brand. Responding to every query of the customers is necessary to change the negative reputation of the brand and transform the perspective of the customer.

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Posted by: dimplebloom45 Posts: (1) Opinions: (32) Points: 1,610 Rank: 54
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Answer

This is a solid article.  I would like to add the following comments on branding and social networking, as well as an illustration. 

Personal, professional and business branding is occurring regularly, whether or not we are aware of it.

From our web site presence to our postings on the sites of others, from our credit ratings to our cell phone records and application navigation, we are tracking others and being tracked ourselves. Deciding to become active in social networking is really a matter of managing personal, professional and business images/brands or having them manage us.  

Networking is a vital tool in achieving an image/brand. Establish a network like a wheel. The hub is core content (web site, blog, books, articles, useful materials). The spokes leading from the hub are the tools to network content that is linked to the hub.

Contacts are the engines that power the wheel.

Content is the fuel that feeds the social networking contacts and powers the wheel.

As the wheel turns, the quality of the networking improves with feedback and the wheel climbs the optimization hill of the major search engines (SEO).

CONTRIBUTE TO OTHERS

Blog, post and contribute to Q&A features on several sites:

1. It allows insight in solving the difficulties of others; always a satisfying achievement, dovetailing with professional endeavors and creating a positive image.

2. The manner in which a response is worded conveys values, expression, opinion, and insight to others who may wish to team, counter with a disagreement or pass on a reference to others; all healthy forms of communication.

3. Ratings features allow evaluation of responses by a large peer group.

4. With the growth of social networking international participation increasing dramatically, it provides insights into perspectives from other nations and cultures; a valuable input in the wired global economy these days.

5. The historical record of questions and answers, posting content and feedback is searched regularly by a large, world-wide community and draws others to profiles and web sites long after the initial dialogue has occurred.


MAKE PRUDENT JUDGEMENTS

Evaluate other net-workers for consistency. Value the participants who realize these are huge and open forums and who keep an open mind to input.

Do not value narrow minded use of these features for exclusively personal or business gain, control freak attitudes, and those who delete replies or answers because they disagree with the responses they are getting or are not getting what they perceive to be desirable results.

THE END PRODUCT:

A brand, an image and valued content, carefully cultivated, exchanged and viewed regularly with others and communicated for success.

Limiting factors are the quality of the core content and knowledge/persistence in networking.


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