IRCTC has offered delivery of rail tickets allowing passengers to make payment through any payment mode, including cash.
Broad-basing the customer service, the IRCTC (Indian Railway Catering and Tourism Corporation) has now come up with pay-on-delivery services which allows the passengers to book train tickets online and pay at the time of delivery.
A senior IRCTC official said, “IRCTC through its mobile app and website has now introduced pay-on-delivery as one of the payment options for its customers”
The facility of delivering tickets to the customer’s doorstep by offering the pay-on-delivery (PoD) option will facilitate those customers who book through travel agent to move to online medium of booking tickets.
As there is cost and effort involved in reaching railway reservation counters to book tickets, this PoD facility will also encourage people to move to online medium rather than booking through railway reservation counters.
The consumer will have to do a one-time registration for availing PoD as a payment option. He/she will have to present their Aadhaar or Pan card to avail this payment option.
PoD charges shall be Rs 90 plus sales tax for transactions up to Rs 5,000 and Rs 120 plus tax for transactions over Rs 5,000.
In case of refusal or cancellation before delivery, the customer will be liable to pay the cancellation and delivery charges.
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