The one that offers the above features should be considered a good CRM.
I know a lot of such CRMs as I have been trying them for my own use. The best ones turned out to be Zoho for big businesses and Benchmark CRM for small businesses. You can try either of them for your business. My piece of advise is to go with the cheaper one first which is of course the latter.
A good CRM is a CRM which lets you quickly and easily import data from existing databases. Instead of wasting time copying info from various sources by hand, you should be able to get straight to business and put you CRM to good use right off the bat.
Some key characteristics of a good CRM system:
Easy intergration
Ease of use
Adaptability
Positive impact on customer satisfaction
Easy reporting & overviews
The one that offers the above features should be considered a good CRM.
I know a lot of such CRMs as I have been trying them for my own use. The best ones turned out to be Zoho for big businesses and Benchmark CRM for small businesses. You can try either of them for your business. My piece of advise is to go with the cheaper one first which is of course the latter.
A good CRM is a CRM which lets you quickly and easily import data from existing databases. Instead of wasting time copying info from various sources by hand, you should be able to get straight to business and put you CRM to good use right off the bat.